CryptoGames Enhances Security with Cloudflare Turnstile: Troubleshooting Guide
At CryptoGames, we constantly strive to improve our platform's security while ensuring a seamless user experience. As part of this commitment, we recently switched from Google reCAPTCHA to Cloudflare's Turnstile. This change enhances security and reduces friction for users, as Turnstile automatically verifies most users without requiring manual input. However, some players have reported issues when completing the verification. If you're experiencing problems, follow these steps to resolve them quickly.
1. Clear Your Browser Cache
Your browser stores temporary data that can sometimes cause conflicts with new security features. Clearing your cache can help:
- Google Chrome:
- Click the three-dot menu in the top-right corner.
- Select Settings > Privacy and security > Clear browsing data.
- Choose Cached images and files, then click Clear data.
- Mozilla Firefox:
- Click the menu button (three horizontal lines) in the top-right corner.
- Go to Settings > Privacy & Security.
- Under Cookies and Site Data, click Clear Data.
- Select Cached Web Content, then click Clear.
- Microsoft Edge:
- Click the three-dot menu in the top-right corner.
- Select Settings > Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Check Cached images and files, then click Clear now.
2. Upgrade Your Browser
Outdated browsers may not fully support Cloudflare Turnstile. Ensure you are using the latest version:
- Google Chrome: Visit chrome://settings/help.
- Firefox: Go to Settings > General > Check for Updates.
- Microsoft Edge: Visit edge://settings/help.
3. Disable Your VPN
Some VPNs can interfere with Cloudflare Turnstile's verification process. Try turning off your VPN and refreshing the page to see if the issue resolves.
4. Disable Browser Extensions
Certain browser extensions, especially ad blockers, can block Turnstile from functioning properly. Temporarily disable them:
- Google Chrome & Edge: Click the extension icon in the toolbar, then toggle off ad blockers.
- Firefox: Go to Add-ons and themes > Extensions, then disable ad blockers.
By following these steps, you should be able to complete the Turnstile verification smoothly. If you continue to experience issues, feel free to reach out to CryptoGames support either by email, Zendesk or using the "help" button on the casino for further assistance.
As always, we appreciate your patience implementing these security improvements to enhance your gaming experience.